In these Terms and Conditions, we, our, us refer to Visa-Vietnam.com.au.
Processing time is the time for arranging your visa approval letter and returning it to your registered email. The processing time offered by Visa-Vietnam.com.au is based on the processing time frame provided by the Vietnam Immigration Department (the agency directly handles your Vietnam visa application and issues your visa approval letter): 8.00 am – 10.30 am and 13.30 pm – 15.00 pm (GMT+7) (except for Saturday, Sunday and national holidays). Under normal circumstances, it takes 2 working days (normal processing) or 1 working (urgent processing), starting immediately if your application and payment are delivered to us within the above stated time frames OR starting from the next working day/shift otherwise, to return visa approval letter to your registered email.
In special cases, additional documents or confirmations may be required and processing time may be longer than usual. In such cases, we will inform you by email.
The Vietnam Immigration Department may delay and/or deny the visa processing without any explanation. Visa-Vietnam.com.au holds no responsibility for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.
Fees & payments
You agree to pay all the fees relating to Vietnam visa on arrival which are Service fee and Stamping fee.
- Service fee is the fee you pay directly to us for working between you and the Vietnam Immigration to get your visa application submitted to the Vietnam Immigration Department for processing and then get approval letter delivered to your email within guaranteed time. When paying service fee, except for visa approval letter processing service fee quoted in our website, you are responsible for any additional charges associated with your Bank, no matter what your method of payment is. A payment of service fee is only accepted to be successful when our confirmation titled “Notification of Successful Payment” is sent to your registered email. We are irresponsible for any situations arising due to unsuccessful payment.
- Stamping fee is the fee you must be paid in Cash (USD is highly recommended) at the Airport Immigration Counter to get visa stamped onto your passport. We are not responsible for exceeding amount result from inaccurate exchange rate when you pay in other currencies.
You are also supposed to pay all additional fees if you wish to modify/correct any personal information in the visa approval letter which was issued by Vietnam Immigration Department
Cancellation and Refund Policy
Visa-Vietnam.com.au reserves the right to decline processing of your visa application for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances. In such cases, a full refund will be given.
If for any reason you wish to cancel your service before you make payment of service fee, you can do so without any charges and penalties even in case you do not inform us.
If for any reason you wish to cancel your service before your visa application was changed to status of processing, you can do so without any charges or penalties via email or phone. In such cases, a full refund will be given.
If for any reason you wish to cancel your service after your visa application was changed to status of processing, no refund will be given and the service will be completed.
No refund will be given once your visa approval letter was approved by Vietnam Immigration and was delivered to your email based on notification titled “Finished application: Please download your visa approval letter”.
No refund will be made once our service is completed and your visa approval letter is sent to the email as provided by you during online visa application. In case you cannot receive your visa approval letter on time as informed by us, please immediately contact us via email [email protected] or through our hotline at + 84.946.583.583. Failure to do so also results in no refund. We are not responsible for any loss/delay caused by wrong email or information provided by applicant without noticing us in advance.
No cancellation and no refund will be made in case you decline to get a visa approval letter containing incorrect details caused by mistakes from your side. We strongly recommend you check your visa confirmation letter against your passport and personal information prior to departure.
This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped at the arrival airport. We will not refund in case you DO NOT enter Vietnam by air once your visa approval letter is issued.
All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 15-20 working days.
Visa-Vietnam.com.au does’t warrant that all confirmation and notification will be successfully sent to your email due to objective and unexpected reasons relating to email delivery (email error, failure, etc.). You agree to contact our Support Team at least 2 days prior to date of arrival if you have not received a visa approval letter yet. Visa-Vietnam.com.au will not be in charge of any losses/damages arising or won’t accept any request of refund afterward.
Applicant is responsible for checking accurate information on approval letter. In case of mistakes, applicants are required to contact us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new approval letter. The process of getting a new letter of approval, again, will take 1-2 working days, so it is recommended that applicants check the approval letter carefully before the trip.
Vietnam visa approval letter is usually issued in group and therefore, you may find your name, passport number and date of birth in the same letter as other people. In case you wish to have a private letter, a request should be sent to our email at [email protected] Visa-Vietnam.com.au is not to be held accountability for any issues arising from the group approval letter.
Privacy: Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.
Communications: By using this site and our services you give Visa-Vietnam.com.au your express permission to contact you via email, or phone for all purposes including distribution of marketing and promotional materials.
Security: By submitting application form, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID. Please refer to our Privacy Statement that governs submitted & distributed information.
This agreement along with the Privacy Statement constitutes the entire agreement between you and Visa-Vietnam.com.au and supersedes any and all prior agreements, statements or representations regarding Visa-Vietnam.com.au. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Vietnam.
Contacting the website
If you have any questions about the Terms, please contact us at [email protected] You may also reach us by post or in person at: Vietnam Discovery Travel JSC., 20th floor, Vinaconex 9 Building, Pham Hung Street, Me Tri Ward, Tu Liem District, Hanoi, Vietnam./.